Privacy Statement and User Terms Rotaid 24/7
Introduction
The private companies Trisult Holding B.V., Trisult B.V., Rotaid 247 B.V. and Trisult North America B.V., acting under the name of Rotaid, with its address Keizersveld 40, 5803 AN Venray, in the Netherlands, process personal data every day. Rotaid does this in accordance with the applicable laws. Rotaid respects the privacy of the people about whom it receives information and treats that information strictly confidentially. In this privacy statement, Rotaid explains which personal data Rotaid processes and for which purposes. Rotaid advises that you read this privacy statement carefully.
Processing of personal data
Rotaid processes personal data based on authorisation given for the purposes set out below. Rotaid is responsible for processing different types of personal data for different purposes. Below we explain the personal data and purposes.
Service
As part of its service to you, Rotaid may processes the following (personal) data:
- Name of your company/organisation and the associated (natural) persons with whom Rotaid maintains contact;
- First and last name of natural persons;
- Address;
- Email;
- Phone (mobile);
- Communication preferences.
When required for our services, Rotaid provides your personal information to third parties.
Purposes
The 24/7/365 identification of the opening and closing of Rotaid AED Cabinets and the presence or absence and malfunctions of the automatic external defibrillator (AED) contained therein, and, where appropriate, to make a respondent be part of a 24/7/365 alarm system for purposes of the usage of an automatic external defibrillator (AED).
Provision to third parties
Rotaid does not share your data with third parties except in the following circumstances:
- Implementation of an agreement. Providing your personal data to third parties is permissible if this is necessary for Rotaid to fulfil its contractual obligations to you.
- With your authorisation. With your authorisation, we can pass on your personal data to other parties. The authorisation only applies if it is clear what you are authorising and what the consequences are.
- For external processing. Rotaid provides personal data to its partners so that they can process data for Rotaid, based on Rotaid's instructions and in accordance with Rotaid's privacy policy and other appropriate confidentiality and security measures.
- For legal reasons. Rotaid shares personal data if Rotaid is of the opinion that disclosure of the data is necessary to comply with applicable laws and regulations, legal procedures or at the request of government agencies.
- Legal obligation. If a legal obligation requires that of Rotaid, Rotaid provides personal data. Rotaid makes agreements with the recipients of your personal data to ensure that the personal data are treated confidentially and are protected.
Email messages and messages via the Rotaid app
Rotaid uses your personal data exclusively for the purposes described above.
Website, Rotaid app and cookies
Rotaid uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit Rotaid websites or app. On the one hand, Rotaid uses cookies with purely technical functionality. These ensure that Rotaid can make its websites and app work properly, for example, your preferred settings can be remembered and help Rotaid make its websites and app work properly. Rotaid can also use these to optimise its websites and app. You can opt out of cookies by setting your internet browser or telephone so that it no longer stores cookies. You can also delete all information that was previously saved via the settings of your browser or via your phone settings.
Retention period
Rotaid does not store your personal data for longer than necessary, unless Rotaid has a legal obligation to keep your data longer. Rotaid's basic principle is that Rotaid only stores personal data for as long as necessary to be able to provide its services to you. After this, Rotaid removes your personal data as far as possible.
Security
Rotaid has taken appropriate technical and organisational measures to protect your personal data.
The rights of the persons concerned
You have a number of legal rights vis-à-vis Rotaid: inspection, correction or addition, data deletion, restrictions on processing, transfer of digital data and the right to object. We explain those rights below. Rotaid also explains how you can exercise these rights against Rotaid.
1. Right of access
At your request, Rotaid will inform you in writing whether Rotaid processes your personal data. With your request you must identify yourself by means of a copy of your driver's license or identity document. In Rotaid's response, it will explain which of your personal data it has processed or is still processing and give you a copy of this. Rotaid will also explain the purposes for which the data have been or will be processed, with whom the data will be shared, how long it is expected to be stored, and what other rights you can enforce.
2. Correction or addition
If you have received access to the processing of your personal data, you can ask Rotaid to correct inaccuracies or supplement any incompleteness. Rotaid will motivate its response. If Rotaid makes improvements, you will receive a supplementary statement from it. Any recipients of your incorrect or incomplete data will also receive that statement.
3. Data deletion
You can ask Rotaid to delete your personal data in its systems in one or more of the following cases:
- the personal data are no longer required for the purposes for which Rotaid has processed them;
- you withdraw your consent for (further) processing and there is no other basis for processing;
- you make a substantiated objection and there are no urgent reasons not to honour your objection;
- the personal data have been processed unlawfully by Rotaid;
- Rotaid must delete your personal data based on the legal obligation;
- Rotaid has collected your data through mobile telephony or internet services.
4. Limitation on processing
If you have reported an error or incompleteness in your personal data to Rotaid, you can ask Rotaid to limit its processing as long as Rotaid is processing your request. You may also ask Rotaid to process your data if you believe that it has processed them unlawfully or no longer needs them or if an objection to (further) processing has been made. After receiving your limitation request, Rotaid will only process the data after obtaining authorisation or for serious reasons (such as legal proceedings).
5. Transfer of digital data
If you have provided Rotaid with personal data in a structured, customary digital file format and Rotaid has processed your data with your authorisation in the implementation of an agreement, you have the right to request a copy of these data. In those cases, you can also ask that your data be sent directly to another service provider.
Objection
You may object at any time to the processing of personal data relating to you. This applies in particular to profiles that Rotaid has created based on your personal data. Rotaid will cease processing your data after receiving your objection, unless it can provide compelling justified reasons that outweigh your interests, rights and freedoms.
If Rotaid processes your personal data for direct marketing purposes, you may object to this at any time and Rotaid will immediately cease processing.
Exercising rights
If you wish to exercise one or more of your rights listed above, you can contact Rotaid via the email address support@rotaid.com. At your request, Rotaid will make a decision within four weeks, unless it informs you within that period that it needs more time.
Are your personal data being processed based on your authorisation? Then you have the right to withdraw that authorisation. Any withdrawal of your authorisation is without prejudice to earlier processing based on this.
Complaints
If you have a complaint about the use of your personal data, you can submit it to Rotaid via the email address support@rotaid.com. Rotaid also recommends that in case of complaints, you reach out to the Dutch Data Protection Authority. This authority is authorised to take note of your complaint.
Information/questions?
If you have any other questions, please email them to: support@rotaid.com
This privacy statement is consistent with local regulations on data protection. Rotaid reserves the right to periodically update this privacy statement. The latest version is published on Rotaid's websites.
Version 2.1.10, September 1st, 2026
